ISBM Update - April 2017
Key Highlights This Month:
ISBM project team members are in the midst of completing site visits to different counties around Minnesota and will complete these visits in May, along with virtual site visits to counties in other states.
Requested Actions Needed From MACSSA:
New Trends in This Area:
Each of the counties visited thus far has shown that integrated services are important to them and to the people they serve. While each county that has presented has integrated services in unique ways, there are some trends, including the need for electronic document management and the desire for a more streamlined, integrated first point of contact (whether that is at the front desk or over the phone).
Issues/Concerns Regarding This Topic: