ISBM Update - March 2019
Key Highlights This Month:
Personae/journey mapping The students from Prime Academy have completed their work and were able to present to the pilot team on February 7. The students reported some of their findings and provided tools for moving forward. A few of the tools specifically mentioned were empathy exercises, resources for compassion fatigue, pulse surveys to measure employee engagement and a script for citizen engagement. These addressed common themes that emerged, including the importance of empathy for citizens, the continued need to work on citizen feedback around how services are provided and that communication across agencies is difficult. A subgroup of the pilot group will be meeting to decide next steps.
Members of the pilot team will be presenting at the Minnesota Age and Disabilities Odyssey Conference that is taking place in Duluth July 31 through August 1, 2019.
An article about this work was done for MNIT, please click here to read more about it. For more information about this work please contact Jane Davison at Jane.Davison@state.mn.us
Counties Continue to Implement ISBM in 2019 thank you to Wright county for sharing their social determinants of health project at the February 2019 MACSSA meeting. Please remember to reach out to Christina Klaphake with projects you are working on, have completed, or are interested in starting that are/have moved you to the best practices of the statewide integrated business model. Christina.Klaphake@co.wright.mn.us
Why is this work important to counties? This is an opportunity to provide on-the-ground experience to inform the MN integrated services business model, refine it, experiment with it, and finally turn it into a real solution.
5x5 Design Branding Project Update
5x5 Design, the branding firm working with us on a new name and messaging framework for ISBM, presented several findings and initial recommendations on 12/19/18, to build consensus on direction and get feedback. They returned on 1/16 to present more information on proposed key messages and draft name options. Since the new administration began, DHS Comms plans to brief the Commissioner and incorporate his input prior to the final deliverable.
Requested Actions Needed From MACSSA: Please remember to reach out to Christina Klaphake with projects you are working on, have completed, or are interested in starting that are/have moved you to the best practices of the statewide integrated business model. Christina.Klaphake@co.wright.mn.us
New Trends in This Area: NA
Issues/Concerns Regarding This Topic: NA
Legislative Impacts: NA
Supporting Materials: NA
Contact(s): Christina (Tina) Klaphake, Stakeholder Engagement Lead